WHAT HAPPENS IF IT RAINS?
In the event that Hands On Street Art deems the weather un-suitable to run the experience, then a full refund is granted including. We will be always communicate the likelihood of this happening within 24hours of the experience commencing. There is a chance that we may start later or earlier, dependent on what the guests would like to do.
CAN KIDS UNDER 12 JOIN THE EXPERIENCE?
Anyone who plans to book a child that's under the age of 12 must be aware that the strength required to use the spray cans can sometimes prove difficult. Guests that book children under the age of 12 must accept give written confirmation that they accept and are aware of this potential issue. That being said we have had kids from 5 years and up join and have produce great work.
If you cancel within 24hours of making the booking you will receive a refund.
Non-group bookings, will receive a full refund if they cancel 7 days prior to scheduled experience. If the booking is made within a 7 day period, then they only have the window of 24hours to get a full refund. Cancelling outside of the 24hours, will incur a fee of 25% of the total booking.
Private/Group bookings, will receive a full refund if they cancel 7 days prior to scheduled experience. If the booking is made within a 7 day period, then they only have the window of 24hours to get a full refund. Cancelling outside of the 24hours, will incur a fee of 25% of the total booking.
In the event of an emergency Hands On Street Art reserves all rights to request official documentation to determine what the emergency is and whether it is a sufficient reason to receive a refund.
Hands On Street Art has a strict cancellation policy because our bookings are commonly planned and made in advance. Last minute bookings are rare and if guests book places and fail to attend, Hands On Street Art loses valuable time to promote and acquire additional bookings. That being said, there will be no fee for re-scheduling.
CAN I RESCHEDULE MY EXPERIENCE?
Yes, granted that the proposed date and time is available. If you re-schedule within 24hours of your scheduled booking you will void your right to a refund should you cancel the requested rescheduled date.
ARE WE PAINTING ILLEGALLY?
Absolutely not. The walls we paint at are deemed legal and open for the public to paint freely.